Política de reembolso

CBD WELLNESS / HI BIO HEALTH LIMITED 90-DAY SATISFACTION GUARANTEE

Return, Refund, Replacement & Exchange Policy

CBD Wellness / Hi Bio Health stands behind the quality of its products. Throughout this policy, “CBD Wellness / Hi Bio Health” identifies CBD Wellness together with Hi Bio Health in its management and payment-processing role; Hi Bio Health is the billing descriptor customers may see on bank, debit-card, and credit-card statements. Eligible purchases made directly through CBDWellness.com are protected by our Limited 90-Day Satisfaction Guarantee, subject to the eligibility requirements and procedures below.

This policy is intended to provide customers with a fair opportunity to resolve legitimate order and product concerns while protecting against duplicate reimbursements, fraudulent claims, excessive product consumption, return abuse, product manipulation, and other improper activity.

IMPORTANT PAYMENT PROCESSING & BILLING DESCRIPTOR NOTICE: All payments made through CBDWellness.com and all payments accepted by telephone for CBD Wellness / Hi Bio Health purchases are processed through Hi Bio Health, CBD Wellness's management company. Accordingly, the merchant or billing descriptor on a customer's bank, debit-card, or credit-card statement will identify Hi Bio Health - rather than CBD Wellness - and may appear in a processor-formatted or abbreviated version of that name. A statement entry identifying Hi Bio Health that corresponds to a CBD Wellness / Hi Bio Health purchase is the billing descriptor associated with that CBD Wellness / Hi Bio Health transaction.

1. 90-Day Eligibility Period

An eligible return or refund request must be initiated within 90 calendar days following the confirmed delivery date of the order.

The delivery date shown in the applicable carrier's tracking records will ordinarily establish the beginning of the 90-day period.

This guarantee applies only to qualifying products purchased directly from CBDWellness.com.

Products purchased from a retailer, distributor, marketplace, reseller, or other third party must be returned through the original seller and are subject to that seller's return policy.

2. How to Request a Return, Refund or Replacement

Before returning merchandise, contact CBD Wellness / Hi Bio Health:

Email: contact@cbdwellness.com

Phone: 520-429-9618

Payment Processing / Bank Statement Descriptor: Hi Bio Health (management company for CBD Wellness; payment processor and bank/card statement descriptor)

Please provide:

  • Your name;

  • Order number;

  • Product(s) involved;

  • Description of the concern; and

  • Any reasonably requested supporting information.

Depending upon the nature of the concern, CBD Wellness / Hi Bio Health may request photographs, packaging, the batch or lot number, the approximate amount of product remaining, shipping materials, or return of the affected merchandise.

Please retain the product and packaging while a claim is under review unless CBD Wellness / Hi Bio Health instructs you otherwise.

Failure or refusal to provide information reasonably necessary to verify a product-related claim may prevent us from completing the investigation and may affect eligibility under this voluntary Satisfaction Guarantee.

3. Opened Products and Multiple Units

The Satisfaction Guarantee is intended to permit reasonable evaluation of our products; it is not intended to provide unlimited product consumption without payment.

For multiple quantities of the same product or SKU:

One opened unit of each SKU may qualify for a satisfaction-based refund. Any additional units of the same SKU must remain unopened and unused to qualify for refund.

Opening additional identical units after having a reasonable opportunity to evaluate the first unit may make those additional opened units ineligible.

An empty or substantially consumed container will ordinarily not qualify for a satisfaction-based refund unless:

1. The customer previously reported the concern before substantially consuming the product; or

2. The nature of an alleged defect could reasonably have required continued use before becoming apparent.

CBD Wellness / Hi Bio Health may request a photograph showing the remaining product.

A satisfaction-based refund for an opened product is generally limited to one refund per SKU per customer during any 12-month period. This limitation does not prevent consideration of a legitimate, independently verifiable defect involving a later purchase.

4. Product Quality Complaints

If you believe a product is damaged, contaminated, defective, incorrectly formulated, materially inconsistent with its labeling, or otherwise presents a legitimate quality concern, please contact us promptly.

CBD Wellness / Hi Bio Health may request:

  • Photographs of the product;

  • Photographs of the container and packaging;

  • Batch or lot number;

  • Description of the issue;

  • Approximate quantity used and remaining;

  • Date the issue was first observed; and

  • Return of the remaining product when reasonably necessary.

CBD Wellness / Hi Bio Health may review applicable Certificates of Analysis, production and formulation records, retained samples, inventory from the same batch, shipping records, quality-control information, and reports involving the same production batch.

The existence or absence of other complaints concerning the same batch may be considered as part of our investigation but will not by itself establish whether an individual claim is valid or invalid.

Products submitted as part of a quality claim must not be intentionally altered, contaminated, diluted, transferred into another container, improperly stored, or otherwise manipulated.

5. Damaged, Leaking, Missing or Incorrect Products

Customers should report products that arrive damaged, leaking, broken, missing from a shipment, or different from what was ordered as soon as reasonably possible, preferably within seven calendar days of delivery.

We may request photographs of:

  • The shipping box or mailer;

  • Shipping label;

  • Packing materials;

  • Packing slip;

  • Damaged product; and

  • Other contents of the shipment.

When CBD Wellness / Hi Bio Health confirms an incorrect product, fulfillment error, qualifying shipping damage, or qualifying product defect, CBD Wellness / Hi Bio Health will provide an appropriate refund, replacement, exchange, or other resolution.

Customers will not be charged return shipping when return of merchandise is required because of a confirmed CBD Wellness / Hi Bio Health fulfillment error or qualifying damaged or defective product.

6. Individual Results

Cannabinoid and botanical products may affect individuals differently.

CBD Wellness / Hi Bio Health does not guarantee that a product will produce any particular subjective effect or individual result.

A customer's failure to experience an anticipated effect does not, by itself, establish that a product is defective, contaminated, mislabeled, or incorrectly manufactured.

An otherwise eligible first opened unit may nevertheless qualify for the Limited 90-Day Satisfaction Guarantee when all other requirements of this policy are satisfied.

7. Final Sale Products

Products clearly identified as FINAL SALE before the customer completes the purchase are not eligible for satisfaction-based returns.

Products discounted 50% or more may be designated FINAL SALE, but the Final Sale designation must be clearly disclosed on the applicable product, promotion, cart, or checkout information before purchase.

A discount by itself does not retroactively make an item Final Sale.

Final Sale restrictions do not eliminate rights that cannot legally be waived and do not prevent appropriate review of an incorrect shipment or legitimate product defect.

8. Promotional and Complimentary Products

Products provided free of charge, samples, promotional gifts, and complimentary merchandise have no refundable cash value.

If eligibility for a promotional gift required a specified purchase amount and a subsequent return causes the retained purchase amount to fall below the promotion's stated requirement, CBD Wellness / Hi Bio Health may require return of the promotional merchandise in unused condition or deduct its clearly disclosed promotional value where permitted by applicable law.

9. Shipping Charges

Original shipping charges paid by the customer are nonrefundable for ordinary satisfaction-based returns.

If the customer received promotional free shipping, CBD Wellness / Hi Bio Health will not retroactively charge the customer the original $9 shipping fee merely because merchandise is later returned.

For voluntary satisfaction returns, the cost of a prepaid return shipping label may be deducted from the refund when that deduction is disclosed to the customer before the return is authorized.

Return shipping will not be charged for qualifying returns resulting from confirmed CBD Wellness / Hi Bio Health fulfillment errors or qualifying damaged or defective products.

10. Return Authorization

Do not mail products to CBD Wellness / Hi Bio Health until return instructions or authorization have been provided.

When a physical return is required, merchandise should generally be provided to the carrier within 14 calendar days after issuance of the return authorization or shipping label.

Unauthorized packages, cash-on-delivery shipments, merchandise sent to an incorrect address, or packages without sufficient information to identify the associated order may delay or prevent processing.

11. Payment Processing, Billing Descriptor, Refund Method and Processing

All website payments made through CBDWellness.com and all telephone payments for CBD Wellness / Hi Bio Health purchases are processed by Hi Bio Health, CBD Wellness's management company. Hi Bio Health - not CBD Wellness - is therefore the name customers should expect to see as the merchant or billing descriptor on bank, debit-card, and credit-card statements. The exact appearance of the descriptor may vary slightly depending on the customer's bank, card issuer, or payment processor.

Approved refunds and credits are ordinarily processed through the same payment-processing relationship and returned to the original payment method. As a result, a refund or credit may also reference Hi Bio Health or a processor-formatted version of that name on the customer's statement.

Approved monetary refunds are ordinarily issued to the original payment method used for the purchase.

Refunds ordinarily cannot be redirected to another person's card, bank account, payment service, or payment method.

When a product return is required, the refund may be processed after CBD Wellness / Hi Bio Health receives and inspects the returned merchandise.

CBD Wellness / Hi Bio Health will generally initiate an approved refund within five business days after all required return and review steps have been completed.

The customer's bank, card issuer, or payment provider may require additional time to post the credit.

12. Full and Partial Refunds

A full merchandise refund may be approved when all merchandise for which a refund is requested qualifies under this policy.

A partial refund may apply when only certain products or quantities within an order qualify.

A voluntary refund may be reduced when:

  • Additional identical units were opened contrary to this policy;

  • A disclosed return-shipping charge applies;

  • Only part of the order is eligible;

  • Required promotional merchandise is not returned; or

  • Another clearly disclosed adjustment applies.

CBD Wellness / Hi Bio Health will not impose an undisclosed post-purchase deduction.

13. Bank Disputes, Chargebacks and Payment Disputes

CBD Wellness / Hi Bio Health encourages customers with an order or product concern to contact us directly so that we have an opportunity to investigate and resolve the issue promptly.

For purposes of bank disputes, chargebacks, card-network inquiries, and payment-provider disputes, customers should understand that Hi Bio Health is the management company that processes payments for CBD Wellness / Hi Bio Health website and telephone purchases. A statement entry identifying Hi Bio Health that corresponds to a CBD Wellness / Hi Bio Health purchase should not be treated as an unfamiliar merchant solely because the name CBD Wellness does not appear in the billing descriptor.

The Limited 90-Day Satisfaction Guarantee is a voluntary merchant program initiated through CBD Wellness / Hi Bio Health.

Nothing in this policy eliminates a consumer right that cannot legally be waived or a right provided under applicable payment-network rules.

If a chargeback, bank dispute, payment-provider dispute, or similar claim is opened while a direct CBD Wellness / Hi Bio Health refund request is pending, CBD Wellness / Hi Bio Health may temporarily suspend the direct refund process while the financial institution or payment provider reviews the transaction. This helps prevent duplicate reimbursement and conflicting resolutions.

CBD Wellness / Hi Bio Health may provide the bank, card network, payment processor, or other financial institution with documentation relevant to the transaction, including:

  • Order records;

  • Proof that applicable policies were presented and accepted;

  • Payment and authorization information, including the Hi Bio Health merchant or billing descriptor associated with the CBD Wellness / Hi Bio Health transaction;

  • Shipping address;

  • Carrier tracking;

  • Delivery confirmation;

  • Customer communications;

  • Product photographs;

  • Batch and quality-control information;

  • Return authorization records;

  • Replacement offers;

  • Refund offers; and

  • Proof of any credit already issued.

After a payment dispute has been withdrawn, closed, or otherwise resolved, CBD Wellness / Hi Bio Health may resume consideration of any timely direct return request when additional action remains appropriate.

A customer may not knowingly retain both a merchant refund and a bank, card-network, or payment-provider reversal for the same portion of a transaction.

14. Competitor, Affiliate, and Bad-Faith Conduct

Any competitor, white-label seller, affiliate, influencer, or other third party who intentionally submits false, misleading, fraudulent, or bad-faith claims, reviews, disputes, chargebacks, or other communications for the purpose of manipulating ratings, damaging our reputation, interfering with our business relationships, or causing financial harm may be subject to legal action.

We reserve all rights and remedies available under applicable law, including the right to seek recovery of documented losses, damages, costs, and any other relief permitted by law to the fullest extent available.

Nothing in this policy is intended to restrict truthful reviews, legitimate complaints, lawful consumer rights, or good-faith communications regarding an actual customer experience.

15. Delivery Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Carrier tracking showing delivery to the shipping destination supplied with the order constitutes evidence of delivery for the CBD Wellness / Hi Bio Health internal investigation and may be supplied as evidence in a payment dispute.

If tracking shows delivery but the customer cannot locate the shipment, the customer should contact CBD Wellness / Hi Bio Health promptly so that we can assist in investigating the delivery.

Nothing in this section eliminates rights that cannot legally be waived.

16. Fraud and Return Abuse

CBD Wellness / Hi Bio Health reserves the right, to the extent permitted by law, to limit or deny participation in its voluntary Satisfaction Guarantee when documented circumstances reasonably indicate fraud, material misrepresentation, abuse, product manipulation, or attempted duplicate reimbursement.

Examples include:

  • Repeated or excessive satisfaction-refund requests;

  • Returning a different product from the one purchased;

  • Falsified photographs or information;

  • Intentional product alteration or damage;

  • Opening multiple identical units before reporting dissatisfaction;

  • Attempting to obtain both a merchant refund and a payment reversal;

  • Misuse of promotions;

  • Impersonating another purchaser; or

  • Other materially fraudulent activity.

A refund will not be denied merely because a customer made a good-faith complaint or exercised a lawful consumer right.

17. Customer Reviews

CBD Wellness / Hi Bio Health welcomes honest customer feedback.

Refund, return, replacement, and exchange eligibility is not conditioned upon a customer posting, changing, removing, or refraining from posting an honest review. However, if we have acknowledge your Your complaint and said an internal investigation is needed to take place in order to understand the issue and to refund your purchase, and you decide to leave a negative, false review while in this process, it will put your refund At jeopardy, along with taking into account any further violations you have done as mentioned in this return & Satisfaction Guarantee document.

Customers are encouraged to contact CBD Wellness / Hi Bio Health whenever a problem occurs so that our team has an opportunity to investigate and resolve the concern.

Knowingly fabricated factual statements, impersonation, unlawful threats, harassment, disclosure of confidential information, or other unlawful conduct may be addressed separately through appropriate channels. Honest criticism or a negative opinion does not by itself affect return eligibility.

18. Policy Applicable to Your Purchase

This policy applies to all purchases made.

CBD Wellness / Hi Bio Health may modify this policy prospectively but will not retroactively impose materially more restrictive return conditions upon a completed purchase.

19. Non-Waivable Rights

This policy describes the CBD Wellness / Hi Bio Health voluntary return and Satisfaction Guarantee program.

Nothing in this policy is intended to waive, limit, or eliminate any right or remedy that cannot legally be waived under applicable federal, state, or local law or applicable payment-network rules.

If any provision is determined to be unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Contact CBD Wellness / Hi Bio Health

CBD Wellness / Hi Bio Health

Tucson, Arizona

Phone: 520-429-9618

Email: contact@cbdwellness.com

Payment Processing / Bank Statement Descriptor: Hi Bio Health (management company for CBD Wellness; payment processor and bank/card statement descriptor)